Case Study: Talkus achieves streamlined SMS customer support in Slack with Twilio

Talkus Builds An SMS Helpdesk In Slack With Meteor JS and NodeJS

Talkus, founded by Vianney Lecroart, set out to simplify customer support by eliminating the constant context-switching between SMS, email, live chat and phone systems. The challenge was to consolidate all customer interactions into a single, easy-to-use interface so reps could see name, location, history and messages without leaving Slack.

They solved this by integrating Twilio SMS with their 100% JavaScript stack (Node.js and Meteor) using a few webhooks and API calls, turning incoming texts into Slack conversations. The feature was prototyped in hours and launched in days, allowing small teams to add SMS support quickly; customers like restaurants and Cleanio now handle mobile-first inquiries and driver coordination directly in Slack, speeding response and simplifying workflows.

Talkus

Vianney Lecroart

Founder and Engineer