Case Study: SurveyMonkey achieves 55%+ faster telephone survey deployment with Twilio

Surveymonkey Makes Telephone Surveys Faster with Twilio

SurveyMonkey, an online survey software company, set out to simplify and speed up telephone polling — a process that traditionally took days or weeks and relied on large banks of callers. Their challenge was to redesign phone surveys so customers could set up and run polls quickly and cost‑effectively across a variety of sectors and use cases.

By building on Twilio’s communications infrastructure (Programmable SMS and voice), SurveyMonkey eliminated the manual “plumbing” and launched a self‑service phone‑survey product that deploys 55%+ faster. The platform serves 25 million users, supports surveys in 16 languages, and cut turnaround from typical 3–5 days to about two hours — even delivering some poll results within 30 minutes.

SurveyMonkey

Gaurav Oberoi

Head of Products