Case Study: Supermoney achieves faster customer transactions and scalable growth with Twilio

Supermoney partners with twilio to handle rapid growth in its customer base

Supermoney, an online comparison and onboarding platform for utilities, internet, insurance, and financial products, needed a more scalable and customizable way to manage customer communications as its user base grew quickly and regulatory demands increased. Its previous telephony system could no longer support the company’s rapid expansion or the need for a better blend of self-service and human support.

Twilio helped Supermoney build a new, more flexible contact center using Programmable Voice and Studio, with around 80% of the system powered by Twilio tools. The result was a shorter average customer transaction time, a 30% increase in capacity in a single day, and more than 99% of calls completed, while also improving conversions and enabling faster, more personalized service.

Supermoney

Davide Ceci

Business Unit Director for Gas and Power, Broadband, Insurance and Financial Services