Case Study: Streem achieves instant AR-powered remote diagnostics and fewer service trips with Twilio Video

Streem Brings Augmented Reality, 3-D Mapping to Twilio Video Chat

Streem is a mobile service that uses augmented reality and 3-D mapping to let experts remotely diagnose home repairs. Their challenge was delivering a low-latency, tightly synchronized video experience so technicians could annotate live camera feeds, read appliance text, and keep AR overlays anchored as users moved — all while scaling and iterating the product.

Streem built its app on Twilio Video, Sync, and SMS to connect customers and pros with one-tap video links, real-time AR annotations, and instant part/model recognition. The result: fewer truck rolls and faster diagnoses, reduced time and cost for pros and customers, and an ongoing partnership with Twilio that supports performance improvements and future innovation.

Streem

Patrick Ezell

Chief Revene Officer