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Case Study: Schwarz Supply Source achieves rapid IVR deployment to capture offline phone orders and drive new revenue with Twilio
A Twilio Case Study
Schwarz Supply Source Built the IVR they Needed with Twilio
Schwarz Supply Source, a longtime provider of customized supply chain management software for Fortune 500 and major retail brands, needed a way for customers to place orders from stores that lacked Internet access. Because their ecommerce platform depended on real‑time integrations with ERP systems (inventory, budgets, per‑store caps), they required an offline ordering solution that preserved those integrations and delivered a balanced, usable call workflow.
Schwarz built a Twilio‑powered IVR that integrates with their ecommerce and ERP systems, enabling phone orders and unlocking new revenue streams. A demo was prototyped in about eight hours and the production system is rolling out to thousands of stores; Twilio’s APIs gave them full control of call flow, proven uptime for peak seasons, and easy developer adoption via .NET helper libraries.
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