Case Study: Twitch achieves secure, low-friction two-factor authentication with Twilio

Sage advice from the leading social video platform There’s no excuse not to safeguard your users

Twitch, a leading social video platform for gamers, faced the critical challenge of securing millions of user accounts from threats like hijacking and password theft. Their priority was to implement a robust two-factor authentication (2FA) system with minimal user friction, especially to protect the livelihoods of their content creators. They needed a reliable, multi-platform solution that would not overburden their internal resources, leading them to evaluate vendor options including Twilio.

Twilio's Two-Factor Authentication service was selected as it met all of Twitch's criteria for reliability, cross-platform support, and self-service capabilities for users. The implementation was quick and straightforward, taking only a few days for a proof of concept and a few weeks to deploy platform-wide. By using Twilio, Twitch enhanced its security posture with a stable system that protects its community without requiring the company to build and maintain a complex solution in-house.

Twitch

Sudesh Parem

Product Manager