Case Study: Raven Connected achieves 80% faster device deployment, predictable pricing and 2X faster support resolution with Twilio

Raven Connected Builds a Scalable Fleet Management Business

Raven Connected, a Canada‑based provider of real‑time vehicle diagnostics and live video surveillance, helps fleet managers turn any vehicle into a connected asset to monitor delivery status, vehicle health, and driver behavior. Although demand was high across North America, Raven faced a data‑intensive product and needed a cellular partner with scalable, predictable pricing and automation to avoid prohibitive carrier costs and support bottlenecks.

By using Twilio’s predictable pay‑as‑you‑go pricing, international roaming, data pooling, and API‑driven SIM provisioning, Raven automated device activation, remote diagnostics and resets, and customer‑device association. The result: 80% faster device deployments, 2x faster customer support resolution, 100% predictable telecom pricing, lower support costs, and sustained double‑digit profitable growth.

Raven Connected

Daniel Crawford

Director of R&D