Case Study: Quotatis achieves faster, secure contractor matching and streamlined bookings with Twilio

Quotatis connects contractors to home improvement jobs using twilio

Quotatis partners with home improvement retailers to connect customers who buy products with local contractors for assembly or installation. As the service expanded across France, inefficiencies emerged: contractors often lacked detailed job info, Quotatis became a time‑consuming middleman for scheduling and clarifications, and smaller jobs needed faster matching to improve contractor ROI.

Quotatis implemented Twilio Programmable Messaging and in‑app notifications—masking personal numbers, offering message templates, SMS-authenticated e‑signatures, and job histories—so customers and contractors can communicate directly and efficiently. The change reduced back‑and‑forth, sped up matching and scheduling, boosted contractor uptake of small jobs, enabled rapid two‑week product iterations, and improved customer ratings and growth prospects.

Quotatis

Sandrine Hippolyte

Chief Product Officer