Case Study: Intuit protects 1M+ businesses with Twilio two-factor authentication

Protects More Than 1,000,000 Businesses With Twilio-Powered Two-Factor Authentication

The customer, Intuit, needed to enhance security for its over one million small business users of its online payroll service. To stay ahead of rising online fraud, Intuit's challenge was to implement an additional layer of protection for sensitive customer data without creating a cumbersome user experience. They turned to the vendor, Twilio, to address this security need.

By implementing a two-factor authentication solution built on Twilio's phone and SMS APIs, Intuit added a critical verification step. When sensitive data is changed, a code is sent to the user's phone, thwarting password-based theft. The solution from Twilio was deployed quickly and cost-effectively, requiring no upfront capital and allowing Intuit to move from beta to production seamlessly. This successfully protects over a million businesses and has positioned Intuit to use Twilio for future customer experience improvements.

Intuit

Ariege Misherghi

Product Manager Intuit Online Payroll