Case Study: Pittsburgh Technical Institute achieves reliable, faster campus communications and lower costs with Twilio Elastic SIP Trunking & SMS

Pittsburgh Technical College communicates with students in their preferred ways

Pittsburgh Technical College (PTC), a 70‑year institution focused on career-ready education, faced an aging communications setup that was costly and slow to change. The school relied on a single SIP‑based call center and a legacy SIP trunk vendor whose manual provisioning, degraded connections, and lack of SLAs caused latency, security concerns, and prevented fast rollouts of new services like campus E‑911.

PTC moved to Twilio Elastic SIP Trunking and integrated Twilio SMS with its CRM and chat client, enabling staff to answer student texts and calls from their browsers. Trunks were provisioned in two days, emergency calls now provide precise location data, system stability improved, monthly costs fell by about a third, and IT regained time to develop additional communications features—turning a small SMS pilot into a campus‑wide communications platform.

Pittsburgh Technical Institute

William Shower

Director of Information Technology