Case Study: Ozonetel achieves seamless global call center scaling with Twilio SIP trunking

Ozonetel uses Twilio SIP trunking to streamline call center experiences across the globe

Ozonetel, a cloud contact center provider, wanted to expand from India into the U.S. market but needed an easy way to integrate with U.S. telecom infrastructure and provide local phone numbers for customers. The company chose Twilio SIP trunking to support a seamless, scalable call center experience.

Twilio helped Ozonetel launch quickly, going from sign-in to first call in about 30 minutes, and provided stable SIP trunking and local numbers for U.S. customers. As a result, Ozonetel successfully scaled to more than 1,500 enterprise customers, with agents in the U.S. and Singapore handling 2 billion calls, while reporting no downtime over the past three years with Twilio.

Ozonetel

Prashath Kancherla

VP of International Business