Case Study: Multimedium achieves scalable, high-performing email management with Twilio SendGrid

Multimedium meets clients' email needs on one platform

Multimedium, a Belgium-based agency that builds websites, apps, and digital solutions for clients, needed a better way to manage customer email. Its in-house SMTP setup was time-consuming and lacked the administrative tools, reporting, reliability, and scalability needed to support multiple clients, so it turned to Twilio SendGrid.

Twilio SendGrid gave Multimedium a centralized email platform with real-time analytics, sender authentication, and easy client management. Since adopting Twilio, Multimedium has improved email reliability and saved time, while clients saw measurable gains such as delivery rates up to 97% and feedback engagement from 10% of consumers on one platform.

Multimedium

Ben Brughmans

Chief Executive Officer