Case Study: Media Temple achieves emergency notifications to thousands in hours with Twilio

Mediatemple Got Emergency Notifications to Thousands of Customers in Hours with Twilio

Media Temple, a web hosting and cloud services provider powering 1.5 million websites for 125,000 users across 100 countries, faced an urgent outage that required notifying hundreds of customers within hours. With limited time and a need to maintain high-touch, reliable communications, using support staff to place calls would have strained resources and left the team understaffed.

An engineer built a Twilio-based IVR application in about an hour to place hundreds of simultaneous automated calls with an option to connect to support. Calls began at 1:00 pm and all affected customers were reached by 3:00 pm, allowing Media Temple to deliver timely emergency alerts, preserve customer trust, and plan further use of Twilio for service notifications.

Media Temple

Andrew Won

VP of Customer Service