Case Study: Lime achieves 100 million rides across 30 countries in two years with Twilio IoT

Lime Blows Past 100 Million Rides in Two Years With Twilio IOT

Lime, a leader in micromobility with green electric scooters in 120+ cities across 30+ countries, faced a major scaling challenge: expanding globally would have required dozens of separate mobile operator contracts, multiple SIM SKUs, fragmented billing and support, and a custom connectivity console — all of which threatened to slow growth and increase operational complexity as they aimed to scale to millions of rides.

Lime chose Twilio IoT’s platform and a single global SIM to simplify connectivity and operations. Using one billing relationship, a unified IoT console, API‑based automation, and online pay‑as‑you‑go SIM ordering, Lime remotely troubleshoots devices, automates SIM activation/suspension/theft detection, and manages its entire fleet — enabling rollout of hundreds of scooters daily and helping achieve 100 million rides across 30 countries in two years.

Lime

Mu Qiao

Tech Lead Manager