Case Study: Text Request achieves 7M+ customer connections and scalable conversations with Twilio

How Text Request Connects More Than 7m Customers to Businesses With Twilio

Text Request, founded in 2014 in Chattanooga, TN, offers a team-friendly, business texting platform that solves a simple but critical problem: customers increasingly ignore calls and emails, so businesses struggle to schedule appointments, close sales, and deliver service. The company built a no-app way for customers to text businesses from office numbers, and today Text Request serves thousands of organizations across nearly 100 industries, connecting more than 7 million people and handling over 5 million messages a month.

To deliver reliable, instant messaging at scale Text Request built on Twilio’s APIs—starting with Programmable Messaging and adding MMS, Hosted SMS, and Co‑Pilot—to enable two-way conversations, multi-number continuity, bulk outreach, and tiered team permissions in a single dashboard. The result is faster customer engagement and higher response rates for use cases like scheduling, payments, staffing, and lead gen, with broad U.S. and Canadian reach and a technology foundation that supports planned global expansion.

Text Request

Jamey Elrod

Co-Founder and COO