Case Study: Schomp Automotive Group restores phone service in 24 hours, saves $4K/month and increases call capacity 50% with Twilio

How Schomp Automotive Group Stays Ahead of the Curve With Twilio

Schomp Automotive Group, a 75‑year‑old independent automotive retailer serving Colorado and Utah, faced a crisis when a cut phone line knocked out their entire telephony system, threatening their ability to deliver on customer promises across sales, service, parts, and collision centers. The outage made it urgent to find a scalable, reliable communications platform to restore operations and protect customer experience.

Using Twilio SIP trunking and other Twilio products, Schomp rebuilt a cloud phone system in under 24 hours (with number porting completed in two hours), added smart call routing, automated texts for appointment confirmation and payment, call transcription for insights, and SendGrid email workflows. The move cut monthly phone costs by about $4,000, increased call‑handling capacity by 50%, enabled remote, contactless sales during COVID‑19, and gave the team a flexible platform to continually improve customer engagement.

Schomp Automotive Group

Luke Nield

IT Director