Case Study: Ring.io achieves 99.9% uptime for remote inside sales with Twilio Elastic SIP Trunking

How Ring.io Enables Remote Inside Sales With 99.9% Uptime Using Twilio Elastic Sip Trunking

Ring.io is a power-dialer and cloud call-center platform that integrates directly with CRMs to mobilize inside sales teams working remotely. Faced with widespread shifts to work-from-home and damaging outages from prior providers, Ring.io needed a highly reliable cloud communications partner to ensure consistent call quality and uptime for sales reps worldwide.

Ring.io rebuilt its stack on Twilio — using Elastic SIP Trunking plus Voice, Programmable Messaging, Conference, Client APIs and Voice Insights — to deliver click-to-call from the CRM, call recording, voicemail drops, SMS, auto-dialing sessions, live call monitoring, Wi‑Fi quality alerts and PCI-compliant payments. The migration enabled global reach, better sales workflows and operational visibility, and delivered 99.9% uptime.

Ring.io

Sam Aparicio

Chief Executive Officer