Case Study: Qualia achieves fully remote home closings with Twilio Programmable Video

How Qualia Is Bringing The Home Closing Process Into The 21st Century With Twilio

Qualia, a San Francisco–based provider of cloud closing software used by over 500,000 real estate professionals to process more than a million closings a year, set out to modernize the final, paper‑heavy step of buying a home. Traditional closings are hampered by piles of paperwork, confusing jargon and mandatory in‑person notarization—a bottleneck that became acute during the COVID‑19 pandemic as demand for remote tools surged.

Qualia integrated Twilio Programmable Video to add secure, high‑quality remote online notarization and real‑time video between all closing parties. The easy-to-implement, reliable solution provided the missing link that lets buyers browse, sign and close entirely online, streamlining workflows, increasing transparency and positioning Qualia as a leader in digital real estate closings.

Qualia

Max Lamb

Director of Business Development