Case Study: Notarize achieves 3-minute, 24/7 online notarization with Twilio

How notarize is changing the way the world views notarization

Notarize set out to solve the hassle and risk of traditional notarization by creating a remote online notary experience for consumers and businesses. As the company scaled, it needed secure, reliable real-time communication, identity verification, and compliance support across a complex state-by-state regulatory environment, and it turned to Twilio for help.

Twilio helped Notarize build a seamless end-to-end workflow using Twilio Voice, SMS, video, recording, session management, and archiving. The result was a 24/7 web-to-mobile experience that cut a process that once took 21 days down to about 3 minutes, helped support 99.9% uptime, and contributed to 600% customer growth since March 2020.

Notarize

Pat Kinsel

Founder and CEO