Case Study: MySeniorCenter achieves continuous senior connection and service delivery during COVID-19 with Twilio

How Myseniorcenter Relies on Twilio to Help

MySeniorCenter provides municipal senior centers with software to streamline operations, reduce paperwork, and help secure funding. When COVID‑19 forced centers to close or limit services, many older adults faced isolation and loss of critical supports like meal delivery, so the organization needed a way to keep staff time efficient while maintaining outreach and care.

By integrating Twilio Programmable Voice, MySeniorCenter enabled centers to send time‑sensitive calls and reminders, update patrons on meal logistics, run conference‑call programs like virtual bingo, and perform routine wellness check‑ins. The platform saves staff about 16 hours per month on average, preserves meal delivery and funding workflows, expands social engagement, and helps maintain continuity of care for homebound seniors.

MySeniorCenter

Chris Hamilton

President