Case Study: Luma Health achieves rapid telehealth rollout and improved patient engagement with Twilio

How Luma Health Improves Patient Care By Empowering Providers

Luma Health is a patient-first digital health company that helps clinics and health systems improve care and grow revenue by simplifying communication and engagement across the entire patient journey. Faced with fragmented workflows, rising no-shows and the sudden need to avoid in-person visits during COVID‑19, the company needed a reliable, flexible platform to keep patients connected from scheduling through follow‑up.

Luma Health delivers a customizable suite—appointment reminders, two‑way messaging, NLP-driven scheduling, waitlists, mobile intake and feedback, plus data dashboards—and rapidly added HIPAA‑compliant telehealth and a zero‑contact waiting room powered by Twilio. The integrated solution was launched in weeks, improved access and coordination, reduced in‑person contact, cut no‑shows and gave providers dependable, scalable communications to improve patient outcomes.

Luma Health

Marcelo Oliviera

VP Engineering