Case Study: Indeed achieves seamless virtual hiring with Twilio

How indeed is using twilio to transform the hiring process with an all-in-one platform for virtual interviews

Indeed needed a way to keep hiring moving when COVID-19 made on-site interviews impractical, and the company wanted a browser-based experience that was simple for candidates and flexible for recruiters. Using Twilio, Indeed built an all-in-one virtual interviewing platform that could fit into its broader hiring ecosystem.

Indeed implemented Twilio APIs including Programmable Video, Voice, Messaging, and Conversations to support video interviews, chat, SMS alerts, and fallback phone calls. With Twilio, Indeed hosted more than 200,000 interviews in 2020 and created a seamless process for recruiters and applicants, with plans to expand the platform further for multi-party interviews.

Indeed

Naveed Hedayati

Senior Product Manager