Case Study: Edureka achieves higher course completion and fewer support issues with Twilio

How edureka became india’s fastest growing online learning platform

Edureka, India’s fast-growing online learning platform, needed a better way to support students at scale and keep them engaged through course completion. As demand grew, its 24/7 phone support was hampered by connectivity problems and poor call quality, making it harder for support agents to help international students using Twilio.

Edureka implemented Twilio’s Programmable Voice to enable reliable calling from almost any device, anywhere, with clear audio and call recording for training. With Twilio, the company now handles nearly 2,000 student calls per day, has reduced call-issue notifications from about 25 a day to once a month, and has seen monthly support tickets drop by 100%.

Edureka

Aditya Kaushal

Product Manager