Case Study: DoorDash achieves 45‑minute on‑demand deliveries and secure, scalable communications with Twilio

How Doordash Satisfies The Craving For Speedy On-Demand Deliveries

DoorDash connects customers, restaurants and drivers to deliver food on demand, often in under 45 minutes. To maintain speed and reliability across variables like supply, traffic and weather, the company needed secure, automated communications that synchronized dispatch, dashers and diners while protecting personal information.

By embedding Twilio SMS and voice—arrival and order notifications, lead alerts, masked phone numbers and phone verification—DoorDash automated secure messaging, enabled virtual dasher onboarding and scaled quickly. The result: faster, privacy‑protected operations with 45‑minute deliveries or less and service across 25 states and 230 cities.

DoorDash

Andy Fang

Co-Founder and CTO