Case Study: Dentally achieves better patient engagement and fewer no-shows with Twilio

How dentally helps dentistry practices dedicate more time for patients

Dentally, a dental practice software provider, needed a simple and reliable way to help clinics communicate with patients and save time for care. Using Twilio’s Programmable Messaging API, Dentally built SMS reminders and two-way texting into its platform so practices could manage appointments, recalls, and patient communication more efficiently.

With Twilio, Dentally achieved a 98% average SMS delivery rate, cut no-shows from 5% to 1.3%, and scaled to sending 1.2 million text messages per month. Twilio also helped Dentally add voice calling and internal chat, giving practices a unified communications platform that improved responsiveness and made it easier to rebook patients and support growing demand.

Dentally

Nick Davies

Co-Founder