Case Study: Curb delivers a better ride experience with Twilio

How Curb Delivers the Promised Ride With Help From Twilio

Curb, the leading taxi and for-hire driver app in the U.S., needed a better way to connect riders and drivers at pickup time while supporting enterprise mobility services across major cities. As ridesharing grew, Curb faced pressure to give taxi and for-hire drivers the same modern tools and communication options that newer platforms offered, and it turned to Twilio for help.

Twilio implemented Programmable Messaging, Conversations API, Programmable Voice APIs, and IVR to power SMS, voice, chat, and intelligent call routing across Curb’s platform. With Twilio, Curb cut calls sent to live human agents by 80% since January 2020, improved real-time updates and trip-status handling, and delivered a more reliable, efficient rider and driver experience while reducing costs.

Curb

Vishal Dhawan

Chief Technology Officer