Case Study: CipherHealth achieves rapid, scalable COVID-19 patient screening to preserve healthcare resources with Twilio

How Cipherhealth Empowers Healthcare Providers to Better Manage Critical Resources

CipherHealth is an end-to-end patient engagement platform that helps health systems automate outreach and screenings. When COVID‑19 created sudden strain on staff, supplies and testing capacity, providers needed a fast way to screen patients, prevent symptomatic people from arriving for elective care, and better allocate limited resources.

CipherHealth launched an automated IVR and SMS COVID‑19 screening and testing outreach program—powered by Twilio and deployable in about 48 hours—that triages patients, connects flagged cases to clinicians for deeper assessment and rescheduling, and delivers test results. The solution reduced unnecessary in-person visits, preserved staff time for direct care, and enabled scalable, nationwide outreach to help providers manage the crisis.

CipherHealth

Lisa Romano

Chief Nursing Officer