Case Study: CBRE Spain achieves a rapid, scalable safe return-to-work system with Twilio

How Cbre Spain Quickly Built A Twilio-powered Multichannel Communication System To Empower A Safe Return To Work

CBRE Spain, the local arm of the world’s largest commercial real estate services firm, set out to be one of the first companies in Spain to return employees to the office after COVID restrictions lifted. With office capacity limited to 33%, they needed a fast, trustworthy multichannel system that automated bookings, coordinated communications, complied with evolving legal and health rules, and could be managed easily by office teams — all within a very tight timeline.

Using Twilio, CBRE built a working prototype in under 24 hours with Twilio Studio, combining Programmable Voice IVR for desk bookings, Programmable Messaging for SMS confirmations, and SendGrid Email API to send personalized authorization emails (including name and national ID) for transit proof. The solution scaled quickly across Madrid and Barcelona, supporting up to 800 employees, enabling a safe, organized return to work while meeting regulatory requirements.

CBRE

Alberto Hernández Seco

Head of Digital and Technology