Case Study: Botsplash achieves compliant omnichannel customer communication with Twilio

How Botsplash and Twilio bring compliant communication to sales teams

Botsplash, a B2B2C omnichannel customer engagement platform, wanted to make seller communications more effective by helping agents connect with consumers in the channels they actually prefer. The company needed a compliant way to manage SMS and other messaging at scale, since many clients were relying on personal phones and risking poor communication and regulatory issues.

To solve this, Botsplash used Twilio to power SMS, MMS, and voice call forwarding within its unified dashboard, giving clients a single place to manage conversations and compliance. With Twilio, Botsplash improved reliability and delivery confidence, with the case study highlighting 98% deliverability confidence and 99% document share reliability, while also helping reduce agent burnout and support stronger lead conversion.

Botsplash

Austin Miles

Director of Marketing