Case Study: Bitso achieves secure user verification and a better customer experience with Twilio Verify

How Bitso became the number one cryptocurrency exchange in Latin America

Bitso, one of Latin America’s leading cryptocurrency exchanges, needed a secure and reliable way to verify users and protect against fraud as it scaled rapidly. Using Twilio, Bitso first relied on Programmable Messaging SMS for OTPs, but global growth created delivery issues, poor user experience, and rising support calls around account access and verification.

Bitso implemented Twilio Verify, a single API for real-time multi-channel user verification. With Twilio, Bitso improved account creation and authentication flows, reduced friction, and made verification feel seamless to users. The results included 99% of users successfully verified, 88% successfully executing an operation, and 82% completing password resets.

Bitso