Case Study: audibene achieves personalized, efficient customer journeys with Twilio Flex

How audibene revolutionizes the telemedicine industry

audibene is a Germany‑based hearing care company that has helped over 100,000 customers access modern hearing aids and expert advice. Facing a large underserved market—only about one in ten people with hearing loss use hearing aids—audibene needed to better educate and engage customers as it scaled, but its out‑of‑the‑box CTI system couldn’t personalize journeys or support growing demand.

audibene implemented Twilio Flex to power its contact center and rebuilt its outbound dialing on Twilio, enabling personalized over‑the‑phone evaluations, streamlined scheduling and purchase guidance, and one unified dialing interface for consultants. The new setup improved consultant availability and productivity, delivered clearer call data and tracking, increased sales and support efficiency, and set the stage for adding messaging and expanding into the US and Canada.

audibene

Clara Stjernswärd

Technical Product Manager