Case Study: Handy increases customer engagement by 50% with Twilio

Handy Increased Customer Engagement by 50% With Twilio-powered Lead Management

Handy, a company connecting customers with home service professionals, faced the challenge of extending a fast, on-demand experience to the home services market. Their goal was to quickly and efficiently match consumers with pre-validated professionals for jobs like cleaning and handiwork, avoiding the typical frustrations of scheduling. To achieve this, they turned to the vendor Twilio and its communication APIs.

Using Twilio's voice and SMS APIs, Handy implemented a solution that facilitates efficient communication. Twilio provides temporary local phone numbers for each project to protect the privacy of both consumers and professionals while enabling speedy connections. This Twilio-powered system helped Handy increase customer engagement by 50% and allows matches to be made in as little as 60 seconds, enabling the company to expand its service across the United States.

Handy

On Freundy

VP of Engineering