Case Study: GLOBO achieves scalable multilingual communication with Twilio

Globo Connects Businesses with Expert Translators & Interpreters

GLOBO is a fast-growing language services company that helps businesses connect with foreign-language customers through instant human communication in 250 languages. As its customer base expanded across healthcare, government, finance, and other sectors, GLOBO needed a scalable communications infrastructure partner to support thousands of linguists and power a new web and mobile solution. Twilio was chosen for its scalability, reliability, and ease of use.

Twilio helped GLOBO build a unified platform for web, phone, text, and video, with real-time reporting and analytics across its language support services. With Twilio, GLOBO tripled revenue, grew call volume 2.4x to more than 2.5 million minutes per month, and scaled quickly enough to support a $66.67 million U.S. government contract. Twilio also enabled deeper customer insights and better service delivery, fueling GLOBO’s growth and expansion into video.

GLOBO

Gene Schriver

Chief Executive Officer