Case Study: National Debt Relief achieves a modern, flexible contact center in 90 days with Twilio

From Legacy To Modern Contact Center In 90 Days

National Debt Relief, a company of over 130 employees helping customers resolve financial issues, needed richer customer insight and multichannel communication (phone, text, web) but was held back by a legacy contact center. The challenge was migrating to a modern, CRM-integrated system without disrupting operations, investing in costly hardware, or hiring a large IT consulting team.

Instead, a six‑developer team used Twilio Cloud APIs with a UI/UX partner to build a flexible, integrated contact center they could enhance over time. The new system was live in 90 days, avoided big upfront infrastructure costs, and enabled better-informed, multichannel customer conversations at a fraction of the cost.

National Debt Relief

Daniel Tilipman

Chief Technology Officer