Case Study: Fondesk achieves rapid launch and scalable call-answering growth with Twilio

Fondesk provides businesses with innovative new ways to enhance the customer service experience for consumers

Fondesk set out to modernize call answering services by creating an online platform that lets businesses quickly outsource inbound customer calls and follow up via chat or email. To launch the service fast and with minimal setup, Fondesk chose Twilio, whose developer-friendly APIs and cloud communications tools helped the company overcome traditional hardware and software barriers.

With Twilio’s Flex Manager, Programmable Voice, and Programmable SMS, Fondesk built its service in about three months and even developed the concept in just one week. The result was rapid growth: more than 400,000 operators registered on the platform and over 500,000 calls answered, helping Fondesk deliver an anytime, anywhere customer service experience.

Fondesk

Yasuhiro Kunimoto

Director of Development