Case Study: First Due reduces emergency response times and improves incident outcomes with Twilio

First Due equips emergency responders with life-saving communication tools

First Due is a Fire & EMS software company that helps emergency responders bridge critical information gaps caused by growing building complexity and limited details from chaotic 911 calls. Departments like Fort Lauderdale’s were routinely delayed by locked gates, inaccessible elevators, or unprepared building staff, making it impossible to scale response speed and safety using traditional workflows alone.

First Due embedded Twilio-powered messaging and video into its Fire & EMS suite—Community Connect sends automated SMS alerts to designated building contacts when units are dispatched, and First Due Live provides video links for callers and remote inspections. The result: building staff can open gates or prepare elevators in advance, crews gain vital context before arrival, and a local simulation showed average response times cut by five minutes, improving incident outcomes and responder safety.

First Due

Andreas Huber

Co-Founder and CEO