Case Study: Fight for the Future achieves 1.25M constituent calls to defend net neutrality with Twilio

Fight for the Future Defends Net Neutrality with Programmable Voice and SMS

Fight for the Future, a digital advocacy group fighting to preserve net neutrality, faced the challenge of turning widespread public concern into direct pressure on lawmakers after the FCC moved to roll back protections. With millions at stake for free expression online and an official comment process compromised by fraudulent e‑comments, the organization needed a way to mobilize real constituents so lawmakers could hear authentic voices from their districts.

Using Twilio’s programmable Voice and SMS, Fight for the Future built an SMS chatbot and IVR tool that connects people to their congressional representatives by zip code, letting supporters call or submit comments through their preferred channel. The campaign powered more than 1.25 million calls to Congress and saw over 350,000 texts into its shortcode on the day of the FCC vote, helping generate bipartisan attention and prompting at least one Republican representative to urge the FCC to reconsider — even as the broader fight continues.

Fight for the Future

Evan Greer

Deputy Director