Case Study: FallSafety achieves faster emergency response with Twilio Notify

Engineering for the Worst Case Scenario FallSafety Builds Man Down Alerts with Twilio Notify

FallSafety builds a mobile safety app that uses a worker’s phone accelerometer to detect falls and alert emergency contacts. To validate the system engineers literally test with a 140‑pound MMA dummy, because response time and reliable delivery are life‑critical. Before Twilio Notify they experienced a “black hole” where messages reached their servers but often never arrived at devices, so they needed a dependable, multi‑channel alerting solution with clear delivery visibility.

They adopted Twilio Notify to send and manage iOS/Android push, SMS and voice notifications from a single platform. That eliminated delivery uncertainty, let alerts follow users’ preferred channels, and freed the team to focus on product improvements and international expansion. FallSafety also captures richer fall telemetry and response metrics, helping them improve response times and work toward fall prevention.

FallSafety

Philip Carmichael

CEO and Founder