Case Study: EMC achieves real-time SMS IT alerts to 68,000 employees with Twilio SMS

EMC sends urgent IT alerts using SMS

EMC, a global leader in cloud computing and data storage that supports more than 68,000 employees, needed a faster, more reliable way to deliver urgent IT alerts. Email notifications were often missed or buried, making it hard to ensure critical messages reached the right people quickly; on‑premises SMS options were costly and slow to deploy.

EMC integrated a Twilio SMS solution with its monitoring and ticketing systems to automate real‑time alerts to employees’ phones. The rapid, scalable rollout reached over 68,000 users, reduced missed incidents, cut manual effort for IT, and improved visibility into who received alerts while allowing teams to tailor notifications to their needs.

EMC

Ameem Hourani

Global NOC/SOC Manager