Case Study: Dwelo achieves reliable smart-hub connectivity and 10% higher onboarding satisfaction with Twilio Wireless

Dwelo Brings Consumer Home Automation to Rental Properties

Dwelo is a San Francisco startup that provides simple smart-hub solutions to owners and managers of large multi-family rental communities, aggregating consumer home automation into a property-management platform to save energy, improve operations, and give remote access to maintenance. Their key challenge was bringing reliable, tenant-independent home automation to rentals: hardware and software integration is complex, tenant-provided WiFi is inconsistent, and network congestion and device reliability needed to be solved for tenants, owners, and managers.

Dwelo addressed this by using Twilio Wireless to provision cellular connectivity on-demand and Twilio Sync for IoT (with MQTT and per-device Sync Maps) to ensure efficient, reliable state updates and command deliverability while keeping data and battery usage low. The result: a simpler onboarding experience with a 10% improvement in customer satisfaction, reduced setup confusion for residents and managers, faster product rollouts, and a competitive advantage in the rental market.

Dwelo

Scott Maher

Vice President of Engineering