Case Study: Deputy achieves faster, global, more secure shift workforce management with Twilio SMS and Two‑Factor Authentication

Deputy Revolutionizes Shift Workforce Management With SMS

Deputy is a Sydney‑based, web‑based workforce management platform used by over 35,000 workplaces in 70 countries to automate scheduling, time & attendance, communications and integrate 300+ third‑party apps. The company faced the common challenges of filling shifts quickly, tracking attendance for remote or non‑smartphone workers, scaling globally, and ensuring secure access for its distributed shift workforce.

Deputy integrated Twilio SMS and two‑factor authentication to add two‑way SMS for shift broadcasts, clock‑in/out, and secure logins—letting employers reach qualifying staff in seconds (as with Queensland Rail), support employees without internet access, and deploy local phone numbers worldwide. The seamless Twilio API cut time‑to‑market to hours and helped Deputy handle 60 million shifts across 70 countries, improving adoption, responsiveness, and security.

Deputy

Ashik Ahmed

Chief Technology Officer, Chief Technology Officer and Co-founder