Case Study: Datto achieves secure protection for 60,000 SMBs worldwide with Twilio 2FA

Datto Uses Twilio 2FA to Secure 60,000 SMBS Worldwide

Datto, a leading provider of data protection and business continuity solutions serving more than 60,000 SMBs through 6,000+ managed service providers and resellers, needed to strengthen authentication without slowing recovery or access. With strict regulatory requirements (SOX, HIPAA, PCI) and partner demand for a hardened two‑factor solution, Datto sought a way to balance uncompromising security with the speed their customers require during outages.

Datto integrated Twilio 2FA (Soft Token, SMS, and One‑Touch), rolling it out internally and then to partners in under two months. The affordable integration allowed Datto to offer 2FA free to resellers, require it for admin and partner portals, and see broad, positive adoption (many moving from SMS to One‑Touch). The result was stronger, compliant authentication with no compromise to fast access or restore times, supporting Datto’s ongoing global expansion and new cloud networking services.

Datto

Ian Mcchord

Vice President Product Management