Case Study: contactSPACE achieves fast, compliant outbound contact at scale with Twilio

“Call Less, Talk More,” is Made Possible with contactSPACE’s Cloud-based Contact centre Software Solution and Twilio’s APIs

contactSPACE, founded by contact center veteran David O’Leary, needed a scalable way to help businesses make outbound contact across multiple channels while meeting strict compliance requirements. Using Twilio’s APIs and technology, contactSPACE built its cloud-based contact center software to handle data orchestration and auto-dialing without the cost and time of developing everything from scratch.

Twilio helped contactSPACE launch a native add-on, contactSPACE Red, that works with Programmable Voice, Programmable Messaging, Twilio Flex, and other Twilio products. The result is a compliant, omnichannel outbound solution that can be deployed in as little as two days, with reported outcomes including a 25% increase in talk time, less calling, and 50 million calls made overall.

contactSPACE

Dave O’leary

Founder and CEO