Case Study: Arkéa On Life achieves more human, user-friendly telecare with Twilio Video

Arkéa On Life Uses Twilio Video to Bring a Human Touch To Telecare

Arkéa On Life, a telecare provider focused on helping seniors stay safe and connected, needed a simpler way to maintain its in-house video chat feature across iOS, Android, and multiple servers. The company wanted to preserve a human touch in telecare while reducing the complexity of ongoing maintenance, updates, and compatibility issues, and it used Twilio Video to support that service.

Twilio helped Arkéa On Life streamline integration and migration, making the solution easier to maintain and more user-friendly. As a result, Arkéa On Life expanded its reach to younger seniors, grew its premium offer from 25% to 50% of sales since 2016, and saw video usage rise from 2,000 to 8,000 hours per month across 10,000 subscribers during the pandemic.

Arkéa On Life

Henri Lemenicier

Chief Technology Officer