Case Study: AppFueled achieves 90%+ retention and 46% more visits with Twilio

AppFueled powers omnichannel engagement for auto repair shops with Twilio

AppFueled helps auto repair shops meet customers’ expectations for instant, omnichannel communication, but web forms and phone calls were no longer enough to keep up. The company turned to Twilio, specifically the Conversations API, to give repair shops a better way to engage vehicle owners across chat, text, and other channels.

Using Twilio, AppFueled built live chat widgets, SMS-enabled conversations, and a unified inbox for advisors and customers, while also automating parts of the booking and membership experience. The results were strong: customers who engage with at least seven steps are up to 2x more likely to return, retention is greater than 90%, visits increase by up to 46% per year, and spend rises by 15% or more.

AppFueled

Jeremy Glassco

Chief Executive Officer & Founder