Case Study: AlphaSights achieves 80% reduction in conference calling costs with Twilio

Alphasights Cut Conference Calling Costs 80% Using Twilio

AlphaSights is a global information‑services firm that connects investors and decision‑makers with expert advisors from hubs in London, New York, Hong Kong, and Dubai. The company relied on phone calls to deliver timely expertise but suffered from a legacy conferencing setup with poor visibility into call times and durations, dropped lines, and missed dial‑ins — creating reliability and operational challenges that required better control and integration with existing systems.

AlphaSights’ developers implemented a Twilio‑based conference solution in under a week, using API‑driven outbound dialing, real‑time alerts, and turnkey local numbers across 50+ countries. The new system improved call success rates and fault resolution, reduced operational overhead, expanded international coverage, and cut conferencing costs by about 80%.

AlphaSights

Tor Erik Linnerud

Technical Director