Case Study: Airtasker achieves 4x faster response times and secure, private communications with Twilio

Airtasker Gets More Done With Twilio

Airtasker is Australia’s leading task marketplace that connects people who need work done with local taskers. The company faced the dual challenge of enabling quick, reliable real‑time communication while protecting users’ privacy and building trust between strangers—issues that arose when users exchanged personal phone numbers to coordinate jobs.

Airtasker integrated Twilio’s SMS and voice APIs to deliver real‑time SMS notifications and masked phone calls, keeping communications private, trackable, and fast. The result: 4x faster response times, about 6.8 million SMS messages delivered and roughly 800,000 masked calls handled per year, creating a safer, more efficient marketplace.

Airtasker

Jonathan Lui

COO and Co-Founder