Case Study: Aircall achieves reliable, global, and fast cloud phone service with Twilio

Aircall’s Phone Solution for Modern Businesses is Twilio-supported

Aircall is a cloud‑based phone system for sales and support teams used by thousands of businesses across 80+ countries. As brands moved to distributed, integrated tech stacks, Aircall faced the challenge of replacing legacy call‑center models and a failing telephony provider with a global, reliable, and easily integratable phone solution that could scale with rapid growth.

Aircall partnered with Twilio to gain international SIP trunking, high‑availability voice infrastructure, and the ability to synchronize call data with tools like Salesforce, HubSpot, and Intercom. The result: customers can be up and running in minutes, Aircall delivers 99.99% uptime and strong call quality, and the platform has supported rapid remote‑work adoption and mission‑critical customers while continuing joint product development and expansion into AI and deeper call insights.

Aircall

Pierre-baptiste Bechu

Co-founder And Director Of Platform And Infrastructure