Case Study: LogicMonitor achieves seamless 2FA protection for SSO with Twilio

A Logical Progression Adding 2FA to SSo for Extra Protection

LogicMonitor is a SaaS, fully automated performance monitoring platform that ingests billions of metrics daily and monitors 1,000+ technologies for thousands of customers, from startups to Fortune 500s. Although they already supported single sign‑on, some customers required stronger controls or had custom deployment and authentication constraints (multiple domains, no admin users), so LogicMonitor needed a simple, compatible two‑factor solution to protect sensitive data and meet customer requirements.

Because LogicMonitor already used Twilio for voice and SMS, they integrated Twilio’s 2FA into their stack for a quick, supported rollout that works across varied customer environments. The implementation was painless, gave customers out‑of‑the‑box 2FA, and delivered stronger account protection and peace of mind without rebuilding a solution in‑house—while keeping mobile alert delivery secure and leveraging a trusted partner for future security needs.

LogicMonitor

Sam Dacanay

Lead Developer