Case Study: Internet Brands achieves compliant A2P 10DLC registration at scale with Twilio

How Twilio’s Personalized Support keeps Internet Brands Demandforce PRM ahead of the compliance curve

Internet Brands, through its Demandforce patient communications solution, faced the challenge of registering 17,000+ customers for A2P 10DLC to keep SMS and voice communications compliant and reliable. With millions of texts and calls sent each month, the company needed guidance to avoid delivery disruptions and support trusted local messaging.

Twilio provided Personalized Support, including a Technical Account Manager, hands-on carrier guidance, and automated workflows to speed up approvals and reduce manual work. With Twilio’s help, Internet Brands successfully registered phone numbers for 17,000+ accounts with minimal disruption, helping protect message deliverability and keep communications running at scale.

Internet Brands

Tushar Hegde

Senior Product Manager